Shipping policy

📦 Shipping & Processing – JEMOIR

Processing Time

Each piece is handmade to order with care and attention to detail.
Please allow 1–2 weeks for processing before your order ships.
Processing times exclude weekends and holidays to ensure every item is quality-checked and beautifully packaged.

Shipping 

Orders are shipped via USPS Ground Advantage, which typically delivers within 2–7 business days after dispatch.
Delivery times may vary depending on your location and USPS conditions.

Delays

While we do our best to meet these timeframes, shipping delays may occasionally occur due to weather, holidays, or USPS service interruptions. We appreciate your patience and understanding.

🔍 Order Confirmation & Tracking

  • All orders include tracking.
  • A tracking number will be emailed once your package ships.
  • Please allow 24 for tracking updates to appear.

If it’s been more than 2 weeks without a shipping confirmation, email us at contact.jemoir@gmail.com.

đź’µ Shipping Fee

A flat rate of $6.99 applies to all U.S. orders.

đźš« Address Issues & Lost Packages

  • Please double-check your shipping address before placing your order.
  • We are not responsible for delayed, lost, or returned packages due to incorrect address details.
  • If your order is returned to us (e.g., incorrect address or not picked up), a reshipping fee will apply.
  • Once your package leaves our hands, we cannot control delivery.

If something goes wrong, you’re welcome to contact USPS directly at 1-800-275-8777 or reach out to us — we’ll do our best to help you with filing a claim with USPS (outcomes not guaranteed).

đź“ť Final Note

If your order takes longer than expected to process, we’ll reach out with an update.
By placing an order, you agree to these shipping terms.