Refund policy
Returns & Exchanges
At Jemoir, your satisfaction means everything to us. We understand that sometimes things don’t work out and we’re here to help. That said, as a small business handcrafting everything from our apartment, we kindly ask that you be mindful when requesting a return. Each return has a real impact, so we appreciate your understanding and support in helping us grow sustainably.
Return Policy
We offer a 7-day return window from the date your order is delivered. If you’d like to request a return, please do so within that time frame.
- Items must be unworn, unused, and in their original packaging with all tags still attached.
- You will be responsible for the cost of the return shipping label.
- Returns must be approved before being sent back.
To begin a return, or if you have questions, please reach out to us at:
📧 contact.jemoir@gmail.com
Damaged, Incorrect, or Defective Items
Please inspect your order as soon as it arrives. If something is damaged, defective, or if you received the wrong item, contact us right away so we can make it right. We’ll review the issue and do our best to resolve it quickly.
What Can’t Be Returned
We’re unable to accept returns on:
- Jewelry
- Sale items
- Gift cards
- embroidered
These are final sale and not eligible for exchange or refund.
Exchanges
Need a different size or item? The fastest way to get what you want is to return your original item (if eligible), and place a new order once your return has been accepted.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved. If approved, your refund will be processed back to your original payment method.
Please note: It may take several business days for your bank or credit card provider to post the refund to your account.